Qualiti7 2026 Webinar Series - Driving Service Excellence – English
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IT Service Governance - How to succeed
2026-01-30
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Organiser des systèmes d'information éco-responsables: Un des importants défis informatiques de notre génération!
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Jan. 30, 2026
IT Service Governance - How to succeed Qualiti7 2026 Webinar Series - Driving Service Excellence – English
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Series: Qualiti7 2026 Webinar Series - Driving Service Excellence -
Description: With so much changes and disruption in many companies' business and IT ecosystem, it is essential for IT departments to set the right IT Governance Service Governance in place.
IT Service Governance ensures that our decisions and resources are constantly directed toward what is most important for the business and help prioritize where we focus our attention and resources.
During the webinar, we will be looking at some of the most common IT Service Governance components and talk about key success factors.
The following topics will be discussed.
Why is Governance so important in today's reality?
Key elements of IT Service Governance
Service and Product Ownership
Practice and Process Ownership
Governance/Steering Committee and Service Management Office
Differences between Governance and Continual Service Improvement... and how they work together
Connecting Governance and Continual Service Improvement to build a sustainable governance approach
Key success factors to ensure Governance maintains alignement between the business and IT priorities and delivers the right value
Prepare the organization for its return to work in a hybrid 'office and home' mode. How do we ensure that the quality and value of IT services are maintained for our customers? iQ7-21 Panels – French
Access Code: iQ7-21-Participants
Series: iQ7-21 Panels - Panel discussions at the iQ7 2021 Conference
Description: Danny Crevier (Fonds de Solidarité FTQ), Pierre-Étienne Boucher (Hydro-Québec), Sébastien Ferreira (ServiceNow), Michel Simard (Qualiti7), Jean-Claude Beaudry (Moderator)
