best practice training
ITIL® – MOF (Foundations, Practitioner, Manager – Master, simulations, etc.)

QualITi7 consulting offers a vast range of IT service management training, from ITIL® training in the traditional format at any level of expertise (Foundations, Practitioner, Master) to made-to-measure custom courses to address operational difficulties using ITIL® principles.

QualITi7 consulting is also a recognized Microsoft Operations Framework (MOF) trainer. This training includes a dynamic simulation that clearly shows the benefits of deploying an IT service management framework.

Strategic consulting

QualITi7 consulting brings together experienced consultants that are able to advise clients on their strategy for IT service improvement and the considerations to put in place an IT service management framework. The consultants have worked in a wide range of businesses, from multinational to all levels of government to mid-size businesses with an IT department of only a few employees.

Audit and diagnosis

Using highly evolved context analysis templates, QualITi7 consultants analyze the state of each process, personnel deployment, technology integration and process and service control and follow-up by the management team.

The diagnosis of IT service management brings a new level of maturity to each process, similar to the maturity scale used in CMMi. In addition, a report indicating Strengths, Weaknesses, Opportunities and Threats for the organization as well as development of a strategy and action plan to put in place a service improvement framework.

Design and deployment

QualITi7 consulting and its consultants have defined multiple IT service management processes based on the ITIL® framework and deployed them in multiple organizations of varying sizes and in different fields.

Through its deployment experience, QualITi7 consulting has integrated the principles of change management to facilitate the adoption of these processes that result in new ways of doing business for the organization.

Integration

The efficiency of a process depends largely on its integration with many different elements that allow it to achieve its purpose. Each process must be fully integrated with technology, internal procedures, business culture and with the management practices that are in place.

QualITi7 offers consultation on process integration within the context of the organization so that the service quality and operational efficiency objectives are achieved.

Processes – tools

Specifically, QualITi7 analyzes the tools in place and investigates the possibility of mechanizing certain parts of the process when it is possible to do so.

As well, QualITi7 can provide recommendations regarding platform technology evolution in order to derive full benefit from technological advances. Having worked with the majority of tools and technological suites supporting IT service management, QualITi7 consulting is able to offer businesses an impartial estimate for the integration of tools within the enterprise context.

Process and internal procedures

In order to allow the introduction of new processes into operations with the least possible disruption to the organization, QualITi7 consulting conducts a detailed analysis of the procedures, roles and responsibilities already in place in order to identify the impacts of a introducing a new process. The analysis and recommendation allows better planning of the implementation of the organizational change that results from a new process.

Operations and strategic planning

It is essential that the defined processes and the resulting effects are fully integrated in the IT service improvement strategy and the optimization of operational tasks. In this context, QualITi7 consulting ensures that the process sequence as well as their interdependence permits the achievement of the desired results in an optimal way.

Change management

One of the most important elements of QualITi7’s approach for process deployment is its constant concern for appropriate management of organizational change. This approach offers clients a strategy focused on efficient communication with the groups who have an interest in the project and the players who will be affected by the new process being implemented.